IMPORTANT INFORMATION

We have a strict 'no party policy' - no gatherings or events that involve excessive noise, large numbers of guests or distruptive behaviour. We aim to maintain a peaceful environment for all guests. Any guest hosting a gathering and causing excess noise and disruptive behaviour will be evicted and the balance of their accommodation will be forfeited - no refunds.

**We DO NOT accept Year 12 Schoolie bookings, we will refuse entry at check in stage. 

Identification is required at check in to verify all guest details. You may also be asked to supply a credit card hold for incidental damages or expenses.

Any extra guests or visitors must register with Reception. Bookings are reserved for a maximum of 4 guests per room, unless Management agrees otherwise.

Please read carefully our cancellation policy here at Rainbow Bay Resort is as follows;

Low/ Mid/ High Season (school holidays) & Events: Cancellations outside of 14 days you will receive a full refund. Within 14 days you will forfeit your deposit. In the event you are a no show, total tariff will be charged.

Christmas/January Holiday Bookings commencing 20th December-20th January : 50% of your stay is due 30 days prior to your arrival

Bookings cancelled 30-14 days before you are due to arrive you will be charged your full deposit amount -. Cancellations within 14 days of arrival will be charged the total cost of your stay

No Shows - Full cost of accommodation total is forfeited.

3 Bedroom Penthouse Bookings - We will require a $600.00 non refundable deposit at the time of booking. 50% of the remaining tariff will be due 30 days prior to your arrival and the remainder will be required 7 days prior to your stay. In the event of a no-show full tariff will be charged. 

4 Bedroom Penthouse Bookings - We will require a 50% of the total tariff to secure your booking, with the remainder being due 30 days prior to your arrival. Bookings cancelled within 30 days forfeit 50% deposit. In the event of a no-show, full tariff is non-refundable.