Important Booking Information & Policies

Please read the following information carefully before making your reservation.

🚫 No-Party Policy

• Rainbow Bay Resort has a strict NO-PARTY policy.
• Gatherings or events involving excessive noise, large numbers of people or disruptive behaviour are not permitted.
• We aim to maintain a peaceful and enjoyable environment for all guests.
• Any guest found hosting a gathering or causing excessive noise or disruptive behaviour may be evicted immediately.
• In the event of eviction, the remaining accommodation balance will be forfeited and no refund will be provided.

🎓 Schoolies

• We do not accept Year 12 Schoolies bookings.
• Schoolies bookings will be refused entry at check-in.

🪪 Check-In & Guest Identification

• Check in time is 2pm until 4pm. If you will be arriving after 4pm on weekdays, or after 12.30pm on Saturday contact the office to arrange key colleciton. Sunday office is closed.
• Photo identification is required at check-in to verify the details of all registered guests.
• A credit card hold/pre-authorisation may also be required at check-in to cover any incidental damage, additional cleaning or other expenses incurred during your stay.
• All guests and visitors must comply with Resort rules and conditions.

👥 Guests & Visitors

• All additional guests and visitors must be registered with Reception.
• Bookings are for a maximum of 4 guests per apartment, unless otherwise agreed by Management prior to arrival.
• The number of guests staying in an apartment must not exceed the number stated on the booking.

💳 Cancellation Policy

Low, Mid & High Season / School Holidays & Events

• Cancellation more than 14 days prior to arrival: Full refund.
• Cancellation within 14 days of arrival: Deposit is forfeited.
• No-show: The full accommodation tariff will be charged/forfeited.

🎄 Christmas & January Holiday Period

Bookings commencing between 20 December and 20 January:

• 50% of the total accommodation tariff is due 30 days prior to arrival.
• Cancellation 14-30 days prior to arrival: The deposit/amount paid is forfeited.
• Cancellation within 14 days of arrival: The total cost of the stay is charged and is non-refundable.
• No-show: The full cost of the accommodation is forfeited.

🏠 3-Bedroom Penthouse Bookings

• A $600 non-refundable deposit is required at the time of booking.
• 50% of the remaining tariff is due 30 days prior to arrival.
• The remaining balance is due 7 days prior to arrival.
• No-show: The full tariff is charged and is non-refundable.